FAQ’s (frequently asked questions)

AMPED is India’s  online store for  kids fashion. We cater to the needs of our buyers (mothers buying for their kids) from before the kid is born up to his/her late teens.

What is the benefit of buying from AMPED?Our company philosophy is pretty simple: we want to offer the best possible deal for our customers for the products that we all want to buy for our children. Our endeavour is to ensure that you get the widest possible choice  and products at the best possible price anywhere India combined with best possible service and timely delivery of products at your doorstep.

Where are the offices of AMPED located?

Currently our office is located in Gurgaon while the orders are shipped from our warehouses located across India.

What’s the minimum order value required to place an order?To place an order, a minimum order value is as per the price mentioned on the website or more is required (excluding cod charges, shipping charges, or value reduced after the application of coupons or any other offer).

How do I know my order has been confirmed? After checking out during the payment process, you will get a confirmation that your payment has been processed successfully. You will also get a mail in your registered email id, along with an SMS to your registered mobile number confirming the order.

How do I check my order status?

We will ship your package within 48 hours of receiving the order. We will also mail you the name of the courier company and the tracking number of your consignment to your registered email address. You will receive an SMS about the same. In case you do not receive an email from us within 24 hours of placing an order please check your spam folder. Tracking may not appear online for up to another 48 hours in some cases, so please wait until your package is scanned by the courier company. Alternatively, you can check the same in my account page, where the track shipment option gives you the current status of your order being shipped.

NOTE : In case of delay in shipment due to unforeseen circumstances we may refund the amount back or take consent for delayed delivery .

Is it safe to use my credit card online at ampedup.in ?

We accept visa, master and American express credit cards issued in India and we accept debit cards of all banks issued in India. All your transactions online are protected & secured by SSL(secure socket layer) technology from godaddy.com. It encrypts your credit card and relevant information during the entire transaction process. This encryption makes your shopping experience safe and secure.

What if an item is out of stock?

We make every effort to keep all products in stock. However, there may be times when unexpected demands exceed our supply. We will notify you at the time of check out if the item selected is not in stock. In the rare circumstance where the order has been accepted and due to some reasons we are not able to ship, we will notify you within 48 hours and the money will be returned to you in the same mode by which the payment was made within 10 working days. Some items (which are restocked regularly) and is temporarily out of stock may appear on display with an out of stock tag. You can use the notify me option and we will inform you once the product is replenished and available for sa

Are there any other hidden charges like octroi or entry tax?

You will get the final price during check out. Our prices are all inclusive and you need not pay anything extra.

Is it mandatory to register before placing an order?

Yes, it is mandatory to register before placing an order on AMPED. You can create an account on AMPED by entering and verifying your email id and phone number. You can choose to login via Facebook/Google account to place an order on AMPED. It is recommended that you register with us in order to receive timely offers and also to maintain your wish list and account & address details.

How long will it take to receive my orders?

Exact delivery period can be tracked through our website pin code service.

Can I ship different items in my order to different shipping addresses?We can only process one shipping address per order. So, if you would like to order several items and ship to different people, please treat these as separate orders.

Who pays for the shipping charges?

We provide free shipping on all orders above or equal to Rs. 699/- (excluding cod charges, shipping charges, taxes or value reduced after application of coupons or any other offer). For orders below Rs. 699 (with exclusions as above), shipping charges of Rs. 50 will apply. On selected  pin codes and/or on select products, we may apply additional shipping costs irrespective of the order value.

What is GST?

GST means goods and service tax. It is a single indirect tax on the sale of goods and services throughout India. GST is applicable w.e.f. 1st July, 20

NOTE : All disputes subject to Gurugram  jurisdiction.